Anyone that has visited the United Kingdom, has probably passed through the border process run by the UK Border Agency.
It requires filling out a “landing card” form with your personal details, flight and passport details.
An immigration officer will check your passport, ask a few questions and let you in (or not).
But due to understaffing, you find yourself waiting… and waiting… and waiting…
Their official target is to see you within 45 minutes.
Landing cards are often provided on the plane, and can be filled out prior to your arrival.
But in many cases, the airlines don’t provide boarding cards (or don’t have enough cards..)
That causes problems. Visitors know that the quicker they get from the plane to the queue – the faster they will get through.
So you often see people that rush into the border process area, pick up a form and quickly fill it out, in order to be at the front of the queue.
This badly planned process causes mistakes, bad writing, missed fields… etc.
(Remember that this is a legal form that they are filling out)
You can’t blame the visitors. They want to get through the queue as quickly as possible.
There are many solutions, from ensuring airlines provide boarding cards to the passengers, through to electronic screens to fill in the details.
It’s all about implementing the right data entry solution
Data entry needs to be done properly.
A badly planned data entry process causes mistakes, bad writing, missed fields. Things that can, and should be avoided
|ProcessPolicy is an online business process solution for improving business performance and enforcing company policies.|
Disclaimer: The views expressed in this blog are strictly my own, and do not necessarily reflect the views of my employers or anyone else.